This Privacy Policy explains how Doe.io collects, uses, shares, and protects information when you visit doe.io, create an account, use our platform, connect integrations, contact us, or otherwise interact with our services.

Doe.io provides software, analytics, reporting, AI-assisted insights, and related business tools. This Privacy Policy applies to our website, platform, dashboards, customer support, communications, and related services.

Information We Collect

We may collect information directly from you, automatically through your use of the services, and from third-party integrations or data sources you choose to connect.

Information you provide may include your name, business email address, phone number, company name, job title, account login details, billing details, support requests, feedback, and other information you submit to us.

Information processed through the platform may include business data, analytics data, reports, files, prompts, instructions, connected account data, customer records, campaign data, advertising data, e-commerce data, CRM data, and other information you upload, import, connect, or generate through Doe.io.

We may also collect technical and usage information, including IP address, device type, browser type, operating system, log data, pages visited, features used, timestamps, referring URLs, approximate location, error reports, and performance data.

If you connect third-party services to Doe.io, we may receive information from those services based on the permissions you approve.

How We Use Information

We use information to provide, operate, maintain, secure, and improve Doe.io.

This includes using information to create and manage accounts, provide analytics and reports, generate AI-assisted insights, connect integrations, process payments, provide support, monitor usage, improve performance, prevent fraud or abuse, troubleshoot errors, enforce our terms, and comply with legal obligations.

We may also use contact information to send service messages, security alerts, billing notices, product updates, and marketing communications. You can opt out of marketing emails at any time.

Customer Data

Customer data belongs to the customer. Doe.io processes customer data only to provide, secure, support, and improve the services, comply with legal obligations, and enforce our agreements.

Doe.io does not sell customer data.

Doe.io does not use customer data to train AI models unless the customer gives explicit written permission.

Customers are responsible for ensuring that they have the rights, permissions, notices, and lawful basis required to upload, connect, or process data through Doe.io.

AI Features

Doe.io may use AI-assisted features to analyze information, generate summaries, provide insights, create reports, detect patterns, or support workflow automation.

AI-generated outputs may be inaccurate, incomplete, or unsuitable for a specific business decision. Users are responsible for reviewing outputs before relying on them.

How We Share Information

We may share information with trusted service providers that help us operate Doe.io, including hosting providers, cloud infrastructure providers, payment processors, analytics providers, security vendors, communication tools, customer support tools, and other operational vendors.

We may share information with third-party services that you choose to connect to Doe.io. Those services are governed by their own terms and privacy policies.

We may disclose information if required by law, legal process, court order, subpoena, government request, or if we believe disclosure is necessary to protect the rights, safety, or security of Doe.io, our users, or others.

We may share information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Doe.io does not sell personal information and does not share personal information for cross-context behavioral advertising.

Cookies and Tracking Technologies

Doe.io may use cookies, pixels, local storage, and similar technologies to operate the website, maintain sessions, remember preferences, understand usage, improve performance, and measure marketing effectiveness.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

Payments

Payments may be processed by third-party payment processors. Doe.io does not store complete payment card numbers on its own systems. Payment processing is handled according to the payment processor’s terms and privacy practices.

Data Retention

We retain information for as long as needed to provide the services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our rights.

Customer data may be deleted after account cancellation, termination, or a verified deletion request, unless retention is required by law, security, backup, billing, dispute resolution, or legitimate business purposes.

Security

Doe.io uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No system can be guaranteed to be completely secure. Users are responsible for maintaining strong passwords, protecting account credentials, and managing access permissions within their organization.

U.S. Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of certain personal information. You may also have the right to opt out of certain uses of personal information.

Doe.io does not sell personal information.

To submit a privacy request, email support@doe.io. We may verify your identity before completing the request.

Doe.io will not discriminate against you for exercising privacy rights available under applicable law.

Email Communications

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at support@doe.io.

Even if you opt out of marketing emails, we may still send transactional, account, billing, legal, security, and service-related messages.

Children’s Privacy

Doe.io is intended for business users and is not directed to children under 18. We do not knowingly collect personal information from children under 18.

International Users

Doe.io is operated for U.S.-based business purposes. If you access Doe.io from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

Third-Party Links

Doe.io may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice where required by law.

Contact Us

For privacy questions or requests, contact us at support@doe.io.