These Terms and Conditions govern your access to and use of doe.io and the related software, platform, website, dashboards, analytics tools, AI-assisted features, reports, integrations, and services provided by Doe.io.

By accessing or using Doe.io, creating an account, purchasing a subscription, or using the services on behalf of a company, you agree to these Terms.

Eligibility

You must be at least 18 years old to use Doe.io.

If you use Doe.io on behalf of a company or organization, you represent that you have authority to bind that company or organization to these Terms. In that case, “you” refers to that company or organization.

Services

Doe.io provides software, analytics, reporting, AI-assisted insights, workflow tools, integrations, and related business services.

The features available to you may depend on your plan, subscription, account configuration, enabled integrations, and usage limits.

We may update, improve, modify, or discontinue features from time to time. We will make reasonable efforts to avoid materially reducing core paid functionality during an active paid subscription term unless required for security, legal, operational, or product reasons.

Accounts

You are responsible for maintaining the security of your account and login credentials.

You agree to provide accurate account and billing information, keep your credentials secure, control access to your workspace, and promptly notify us if you believe your account has been compromised.

You are responsible for all activity that occurs under your account.

Customer Data

You retain ownership of data, files, prompts, instructions, records, reports, connected account data, and other content that you upload, import, connect, submit, or generate through Doe.io.

You grant Doe.io a limited right to host, process, transmit, display, analyze, and use customer data only as needed to provide, secure, support, maintain, and improve the services, comply with law, and enforce these Terms.

Doe.io does not sell customer data.

Doe.io does not use customer data to train AI models unless you provide explicit written permission.

You are responsible for ensuring that you have all rights, permissions, notices, and lawful basis required to provide customer data to Doe.io and use it through the services.

AI Outputs and Analytics

Doe.io may generate analytics, summaries, recommendations, forecasts, reports, or other outputs using automated systems or AI-assisted features.

AI outputs may be inaccurate, incomplete, outdated, or unsuitable for your specific purpose. You are responsible for reviewing all outputs before relying on them, publishing them, or using them for business decisions.

Doe.io does not provide legal, tax, financial, medical, or professional advice.

Third-Party Integrations

Doe.io may allow you to connect third-party platforms, accounts, data sources, or applications.

Your use of third-party services is governed by the terms and privacy policies of those third parties. Doe.io is not responsible for third-party services, their availability, security, data practices, or changes.

By connecting a third-party service, you authorize Doe.io to access, process, and exchange information with that service as needed to provide the requested functionality.

Acceptable Use

You agree not to use Doe.io to violate any law, regulation, contract, platform rule, or third-party right.

You may not use Doe.io to upload or process data you do not have permission to use, send unlawful or deceptive communications, infringe intellectual property or privacy rights, distribute malware, interfere with platform security, attempt unauthorized access, reverse engineer the services, overload the platform, scrape non-public areas, or use Doe.io to build a competing product using non-public Doe.io materials.

If you use Doe.io for analytics, advertising, marketing, customer outreach, or audience analysis, you are responsible for complying with all applicable laws, platform rules, consent requirements, notice requirements, opt-out requirements, suppression obligations, and data protection requirements.

Subscriptions and Billing

Paid services are billed according to the pricing, billing cycle, plan limits, and payment terms shown at checkout, in your account, or in an applicable order form.

Subscriptions renew automatically unless canceled before the renewal date.

You authorize Doe.io and its payment processor to charge your payment method for subscription fees, usage-based charges, add-ons, overages, taxes, and other applicable charges.

If payment fails, Doe.io may retry the charge, request updated payment information, suspend access, downgrade access, or terminate the account.

Cancellations and Refunds

You may cancel your subscription through your account settings or by contacting support@doe.io.

Cancellation prevents future renewal but does not automatically refund past charges.

Fees are non-refundable except where required by law or expressly agreed in writing by Doe.io.

If you cancel during a billing period, your access may continue until the end of the paid billing period unless Doe.io states otherwise.

Intellectual Property

Doe.io and its licensors own all rights, title, and interest in the services, software, platform, website, technology, models, systems, workflows, designs, documentation, trademarks, and other materials provided by Doe.io.

Subject to these Terms, Doe.io grants you a limited, non-exclusive, non-transferable, revocable right to access and use the services for your internal business purposes.

No rights are granted except as expressly stated in these Terms.

Feedback

If you provide ideas, suggestions, feedback, bug reports, or recommendations, you allow Doe.io to use them without restriction, obligation, or compensation.

Confidentiality

Each party may receive confidential information from the other. The receiving party agrees to use confidential information only for purposes related to these Terms and to protect it using reasonable care.

Confidential information does not include information that is public, already known without restriction, independently developed, or lawfully received from another source.

Privacy

Our Privacy Policy explains how we collect, use, and protect personal information.

If Doe.io processes personal information on your behalf, you remain responsible for your own privacy notices, consent flows, lawful basis, data rights responses, and compliance obligations.

Suspension and Termination

Doe.io may suspend or terminate access if you violate these Terms, fail to pay fees, create security or legal risk, misuse the services, or use Doe.io in a way that may harm Doe.io, other users, third parties, or the platform.

You may stop using Doe.io at any time and may cancel your subscription according to these Terms.

After termination, your right to access the services ends. Doe.io may retain or delete data according to its Privacy Policy, legal obligations, backup practices, and legitimate business needs.

Disclaimers

Doe.io is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Doe.io disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.

Doe.io does not guarantee that the services will be error-free, secure, uninterrupted, or that outputs will be accurate, complete, or suitable for your needs.

Limitation of Liability

To the fullest extent permitted by law, Doe.io will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

To the fullest extent permitted by law, Doe.io’s total liability for all claims related to the services will not exceed the amount paid by you to Doe.io for the services giving rise to the claim during the twelve months before the event giving rise to liability.

These limitations apply regardless of the legal theory and even if Doe.io has been advised of the possibility of damages.

Indemnification

You agree to defend, indemnify, and hold harmless Doe.io from and against claims, damages, liabilities, losses, costs, and expenses arising from your use of the services, customer data, violation of these Terms, violation of law, violation of third-party rights, or use of Doe.io for marketing, advertising, analytics, or customer outreach activities.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules.

Any dispute arising from or related to these Terms or the services will be brought in the state or federal courts located in Delaware, unless applicable law requires otherwise.

Changes to These Terms

Doe.io may update these Terms from time to time. If changes are material, we will provide reasonable notice by updating the effective date, posting the updated Terms, or notifying account administrators.

Your continued use of Doe.io after updated Terms become effective means you accept the updated Terms.

Contact

For questions about these Terms, contact us at support@doe.io.